Work schedule flexibility consistent with needs of the business.All employees are required to proficiently use a smartphone for company applications, email, and text.If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program.

A smartphone capable of running company applications and communication systems is required.

Strong interpersonal, motivational, and leadership qualities.

Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred.

Preference is given to qualified Santa Ana Tribal Members.

Welcomes corrective and/or constructive feedback.

Takes personal responsibility for delivering excellent guest experience.

Keeps all guest and non-published department information confidential.

Maintains knowledge of the property, community, to and from directions, and special events.

Receives checks, debit, and credit cards in payment, and obtains proper approval and authorization.

Responsible for posting charges, settling folios resolving due-outs, and completing express check outs.

Follows the established policy and procedures in regards to review of balances and credits and adjusts and settles guest accounts.

Tactfully finds out the habits and preferences of repeat guests and VIPs, records the information and acts accordingly to ensure guest experience is enhanced.

Remains exceptionally calm and focused to guest needs including being under high stress interactions.

Ensures every guest interaction is courteous and informative without any exception.

Creates and exemplifies a fun and exciting environment where the service delivery is accurate and flawless.

Registers guests, handles room changes, reviews balances, collects payment, and settles guest folios, checks guests out, and provides assistance and direction.

Accurately and efficiently processes hotel reservations, registrations, and settlements.

Make educating, inspiring, and motivating your team central to your mission.

Demonstrate maturity through exhibiting excellent listening skills.

Always treat individuals with dignity and respect regardless of job position.

Be approachable and engaging with fellow team members.

Actively support, demonstrate, and promote the company's core values.

Consistently provides exceptional check-in and check-out guest experience. Accurately processing of all hotel reservations, assignments of rooms in according to established standards. Responsible for greeting and welcoming all guests in a sincere, professional, and friendly manner. Provides a high level of focus on guest satisfaction through building guest relations and being attentive to guest needs.

Santa ana casino jobs